Water in the house right now
Burst supply line, water heater let go, overflowing AC drain, roof leak in a storm, water from the unit above. Extraction and drying equipment today.
786-822-7015Emergency line · Miami-Dade
Water in the house. The next 24 hours decide how bad it gets.
One number that connects you with an independent local water damage and mold contractor anywhere in Miami-Dade, in English or Spanish. Stop the water, start the drying, document for your insurer. The mold clock in this climate is 24 to 48 hours.
0 hNow
Shut the water off at the valve or the main, cut power to wet rooms, move what you can, photograph everything. Then call.
24 hDrying started
A contractor extracts standing water, pulls wet materials that cannot be saved, and sets air movers and dehumidifiers. Moisture readings on day one are what your insurer will ask for.
48 hMold window
Wet drywall, carpet pad, and cabinets in Miami humidity start growing mold around here. Drying that began on day one is usually ahead of it; drying that begins on day four is not.
What the line handles
Active water goes straight to the phone. Anything that can wait a few hours can start with the form.
Water extraction and drying
Standing water out, wet materials removed, air movers and dehumidifiers placed, moisture tracked until the structure is dry. The step that decides whether mold follows.
Learn moreMold inspection and remediation
Visible growth, musty smell, or a leak that sat too long. In Florida the company that tests and the company that removes must be different licensed companies; both can be dispatched.
Learn moreStorm and flood cleanup
Rain through a damaged roof, canal or surge water on the ground floor, a flooded garage. Cleanup, drying, and documentation for the claim.
Learn moreSewage and drain backup cleanup
Tub and floor-drain backups from cast-iron lines, septic overflow, toilet supply failures. Category-3 water: containment, removal, sanitizing, and safe disposal.
Learn moreLeak detection and repairs after drying
Finding where the water came from and getting the right trade in to fix it, then rebuilding what was removed: drywall, baseboards, cabinets, flooring.
Request a callWater damage in Florida
Three things the rules say here
Florida regulates mold work and changed how insurance claims work in 2023. Both shape what a contractor can and cannot do for you.
Mold work over 10 square feet is licensed
Florida requires a state license for mold assessment (MRSA) and mold remediation (MRSR) on anything larger than 10 square feet, and the assessor and the remediator on the same job must be different companies. Ask for both license numbers and check them on MyFloridaLicense.com.
Your policy expects you to act first
Homeowner policies require you to mitigate promptly: stop the source, dry the structure, prevent further damage. You do not wait for an adjuster to begin. What you do wait on is the insurer’s decision on what is covered; the contractor documents, the insurer decides.
Nobody can take over your claim anymore
Since January 2023, Florida policies cannot be assigned to a contractor (the assignment-of-benefits ban). A contractor works for you and invoices you; they cannot file, negotiate, or collect the claim in your place. Be wary of anyone who offers to.
How the line works
We take the call and hand it to an independent contractor who serves your part of the county. From there, you deal with them directly.
Miami Water Damage Response connects homeowners with independent local water damage and mold contractors. We are not a restoration contractor. Service availability, pricing, and timing are determined by the contractor.
Call, or send the form
Tell us where the water is, where it came from if you know, when it started, and whether it is still coming. A photo helps. If it is active, call; the phone is faster.
A local contractor calls you back
An independent water-damage contractor who serves your area contacts you to set the visit, usually the same day for active water. They tell you what to do until they arrive.
Extraction, drying, documentation
Water out, wet materials out, equipment in, moisture readings logged and photographed. You get the documentation for your insurer; the contractor invoices you for the work.
Mold check, repairs
If the water sat, a separately licensed assessor tests before and after any remediation. Then the rebuild: the contractor or the right trade replaces what was removed.
Before anyone arrives
Ten minutes of the right moves now save days of drying later.
Do not
- Use a household vacuum on standing water.
- Turn on ceiling fans under a sagging, wet ceiling.
- Spray bleach on mold; it does not fix wet material and it makes the assessor’s job harder.
- Sign anything that gives a contractor rights to your insurance claim.
- Stop the water: the valve under the sink or behind the toilet, the water heater’s supply valve, or the main at the street or the meter box.
- Cut power to wet rooms at the breaker. Do not stand in water to do it; if the panel is in the water, leave it and call.
- Photograph and video everything before you move it: the water, the source, the floors, the furniture, the ceiling.
- Lift what you can: rugs, boxes, electronics, furniture legs on foil or blocks. Open cabinet doors under wet counters.
- Call your insurer to open the claim, then call the line. Do not wait for the adjuster to start drying; your policy expects mitigation now.
- Run the AC. In Miami it is the biggest dehumidifier in the house.
Across Miami-Dade County
Condo stack leaks on the Beach and in Brickell, cast-iron drain backups in the Gables and the old city grid, slab-and-tile homes in Kendall and Hialeah, surge and canal flooding in Cutler Bay, North Miami, and Homestead.
About the line
Miami Water Damage Response is a bilingual phone line and website. We connect homeowners in Miami-Dade with independent local water damage and mold contractors and then step out of the way. We do not do the work, quote it, or collect payment, and we are not adjusters, public adjusters, or lawyers. The contractor is responsible for their licenses, insurance, and workmanship, and you deal with them directly.
Questions people ask
Are you a restoration company?
No. We are a referral line. When you call or send a request, we pass it to an independent water damage or mold contractor who serves your area, and they contact you. We do not perform, price, or warranty any work, and we do not handle insurance claims.
Should I wait for the insurance adjuster before drying?
No. Policies require prompt mitigation, and mold in Miami does not wait. Photograph everything, call your insurer to open the claim, and get drying started. The contractor logs moisture readings and photos from the first day, which is what the adjuster will want to see.
Who pays the contractor?
You do; the contractor invoices you for the work. Whether and how much your insurer reimburses is between you and your insurer. Since 2023 a Florida contractor cannot take an assignment of your claim, so anyone offering to "handle it with your insurance" is offering something the law no longer allows.
There is mold. What is the right order?
For anything over 10 square feet, a licensed mold assessor inspects and writes a protocol, a separately licensed remediator does the removal, and the assessor comes back to clear it. Florida requires the two to be different companies. The line can dispatch both.
Is the water dangerous?
Clean supply water is category 1. Water from an appliance, AC drain, or that has sat a day is category 2. Sewage, canal or surge water, and anything that has sat for days is category 3 and is handled with containment and protective gear. Tell the line where the water came from; it changes who comes and what they bring.
What does it cost?
We do not set or quote prices. What drives the number: the category of water, the square footage affected, how long it sat, the materials involved, how many days of drying equipment it takes, and whether mold testing and remediation are needed. The contractor gives you a written estimate after seeing it.
Do you help in Spanish?
Yes. The line and this site are in English and Spanish, and contractors who take our calls serve Spanish-speaking homeowners.
Reach the line
Call for water that is coming in or standing now. For everything else, the form gets you a call back from a local contractor.
Hours: Emergency line answered 24/7
Miami Water Damage Response connects homeowners with independent local water damage and mold contractors. We are not a restoration contractor. Service availability, pricing, and timing are determined by the contractor.