Privacy Policy
Miami Water Damage Response ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit this website, call the hotline, or send a request form.
Miami Water Damage Response connects homeowners with independent local water damage and mold contractors. We are not a restoration contractor. Service availability, pricing, and timing are determined by the contractor.
Information We Collect
Information You Provide
When you submit a request form, we collect:
- Name
- Phone number
- Email address, if you provide one
- The type of water damage and mold problem and any details you describe
When you call the phone line, the call may be recorded or its details logged (caller number, time, duration, and the provider it was routed to) for routing, quality, and billing purposes.
Information Collected Automatically
We use Google Analytics to understand how visitors use this website. It collects:
- Pages visited and time spent on each page
- Referring website or search engine
- Browser type and screen size
- General geographic location (city level)
Google Analytics processes this data on Google's servers under Google's privacy policy; IP addresses are not stored. We do not use the data for advertising. You can opt out with the Google Analytics opt-out browser add-on.
Language Preferences and Unfinished Forms
We read your browser's preferred language to offer an optional English or Spanish page suggestion. If you choose a language or dismiss the suggestion, we remember that choice in this browser's local storage until you change it or clear the site's stored data. We do not automatically redirect you.
When you switch languages while completing the request form, we temporarily keep your name, phone number, selected service, and message in this tab's session storage. The saved copy is removed when the destination form reads it; unused copies expire after 10 minutes and are discarded when read. Session storage is cleared when the tab's session ends. These entries are not sent to a provider until you submit the form.
How We Use and Share Your Information
- To route your call or request to an independent local water damage and mold contractor so they can contact you
- To confirm that a request was delivered and, where applicable, to record it for billing between us and the provider or the network that routes the call
- To improve this website and the phone line experience
Your contact details are shared with the provider or call-routing partner that handles your request. Once shared, that provider's own privacy practices apply to their use of your information. We do not sell your personal information.
How We Protect Your Information
We take reasonable measures to protect your personal information, including using encrypted connections (HTTPS) for all data transmitted through this website. No method of transmission is completely secure, and we cannot promise absolute security.
Your Rights
You may:
- Request access to the personal data we hold about you
- Request correction or deletion of your data, subject to records we must keep for billing or legal reasons
- Opt out of analytics tracking by using your browser's "Do Not Track" setting
Contact Us
Questions about this website or your data: email [email protected]. We handle privacy requests by email only.
For water damage and mold service: call 786-822-7015. That number connects you with an independent local water damage and mold contractor; it does not reach the website operator.