Privacy Policy
Miami Water Damage Response ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit this website or call the number on it.
Independent local water damage and mold contractors do the work. We are not a restoration contractor. Availability, pricing, and timing are set by the contractor.
Information We Collect
Information You Provide
When you call, the call may be recorded or its details logged (caller number, time, duration, and the contractor it was routed to) for routing, quality, and billing purposes, along with anything you describe on the call.
Information Collected Automatically
We use Google Analytics to understand how visitors use this website. It collects:
- Pages visited and time spent on each page
- Referring website or search engine
- Browser type and screen size
- General geographic location (city level)
Google Analytics processes this data on Google's servers under Google's privacy policy; IP addresses are not stored. We do not use the data for advertising. You can opt out with the Google Analytics opt-out browser add-on.
Language Preferences
We read your browser's preferred language to offer an optional English or Spanish page suggestion. If you choose a language or dismiss the suggestion, we remember that choice in this browser's local storage until you change it or clear the site's stored data. We do not automatically redirect you.
How We Use and Share Your Information
- To route your call to an independent local water damage and mold contractor so they can contact you
- To confirm that a call was delivered and, where applicable, to record it for billing between us and the provider or the network that routes the call
- To improve this website and the phone line experience
Your contact details are shared with the independent contractor who takes your call, with any call-routing network that delivers it to them, and with the services we use to route and record calls and messages. We may be paid a referral fee by that provider or network for the call; that is the arrangement described in our terms. Once shared, the provider's own privacy practices apply to their use of your information. We do not sell your personal information to data brokers, marketing lists, or anyone other than the provider handling your request.
How We Protect Your Information
We take reasonable measures to protect your personal information, including using encrypted connections (HTTPS) for all data transmitted through this website. No method of transmission is completely secure, and we cannot promise absolute security.
Your Rights
You may:
- Request access to the personal data we hold about you
- Request correction or deletion of your data, subject to records we must keep for billing or legal reasons
- Opt out of analytics tracking by using your browser's "Do Not Track" setting
Contact Us
Questions about this website or your data: email [email protected]. We handle privacy requests by email only.
For water damage and mold service: call 786-822-7015. That number connects you with an independent local water damage and mold contractor; it does not reach the website operator.